If you have installed your cartridges and receive an error message stating "Non-HP Chip detected. Cartridges have been blocked by printer firmware" we apologize for the inconvenience. HP has issued a firmware update that affects your printer model and the use of this cartridge.
Please note, to ensure continued operation of your aftermarket printer cartridges, in lieu of firmware updates, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
To request a replacement item for your printer, please send the following information to support@cartridge-support.com:
1. What printer are you using?
2. Where was your product purchased?
3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge. There will be 2 rows of numbers only - please include both rows beginning with the top row.) If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide.
4. Shipping address for the replacement product to be shipped to. Please be sure to include city, state and zip code. Once your information is received and verified, replacement product will be shipped via 2nd day service.
Requests submitted without all of the information may be delayed further.
If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.
Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.
Once the test page has been printed you may select "No" to finish, or you may select "Yes" to continue with another cleaning cycle if you are not satisfied with your test page.
Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.
If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.
If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.
Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.
Once the test page has been printed you may select "No" to finish, or you may select "Yes" to continue with another cleaning cycle if you are not satisfied with your test page.
Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.
If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.
If you have installed your cartridges and receive an error message stating "Non-HP Chip detected. Cartridges have been blocked by printer firmware" we apologize for the inconvenience. HP has issued a firmware update that affects your printer model and the use of this cartridge.
Please note, to ensure continued operation of your aftermarket printer cartridges, in lieu of firmware updates, please follow these step-by-step instructions to Disable Automatic Firmware Updates on your printer.
To request a replacement item for your printer, please send the following information to support@cartridge-support.com:
1. What printer are you using?
2. Where was your product purchased?
3. What is the cartridge code(s)? (The cartridge codes are located on a small white label on the front or back of the cartridge. There will be 2 rows of numbers only - please include both rows beginning with the top row.) If you have multiple cartridges, please provide all cartridges codes and a replacement will be sent for each code you provide.
4. Shipping address for the replacement product to be shipped to. Please be sure to include city, state and zip code. Once your information is received and verified, replacement product will be shipped via 2nd day service.
Requests submitted without all of the information may be delayed further.
If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.
Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.
Once the test page has been printed you may select "No" to finish, or you may select "Yes" to continue with another cleaning cycle if you are not satisfied with your test page.
Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.
If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.
If you have printed a document and are unsatisfied with the print quality, you may need to perform a cleaning cycle in order to improve the quality of your print.
Please attempt the following procedures in order to do so. Please keep in mind that this process may vary by printer and that you may also consult your printer’s user manual for instructions on performing a cleaning cycle.
Once the test page has been printed you may select "No" to finish, or you may select "Yes" to continue with another cleaning cycle if you are not satisfied with your test page.
Please be aware that cleaning your printhead does consume ink; and therefore, should only be completed when necessary.
If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.
2022 Aspire Sustainability Comparative LCA, commissioned by Clover Imaging Group.
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Please note that at least one of selected items is a bid item that's part of the Silver Bullet program. Make sure that you have been approved to ship Silver Bullet items to this customer prior to placing an order. If this customer has not been approved, the order will be cancelled. Thank you. |